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Locked

‎10-13-2020 02:47 PM

HP Recommended
Product: Envy Photo 7855
Operating System: Other

My office sent over this new printer for home use. However, the box did not include the "SETUP ink cartridges". 

 

I'd previously been using an HP Envy Photo 7800 series and tried to install this printer with the 65 Series Ink...

 

After being unable to even set the printer up without these special ink cartridge's, I went online to find this is a common issue with the 7800 Series Printers.

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Setup-Envy-Photo-7855-Witho...

 

Given that all of the posts from HP Employees state: "send you a private message with the instructions on how to perform an advanced reset"... please advise soonest if you are able to send me this instructions so I may utilize this device.

 

Thank you,

Brklyn88

Category:
7 people had the same question
1 REPLY 1

‎10-15-2020 03:25 PM

HP Recommended

@Brklyn88 Welcome to HP Community!

 

I understand that you would like to bypass the setup ink cartridges.

 

I've sent you a private message with reset instructions, follow the reset instruction.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Hope this helps! 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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