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‎10-20-2021 01:53 PM

HP Recommended
Product: HP Officejet 6958

I have had my HP 6958 for some time.  After a power outage, the printer is requiring me to set up again.  During the process, I get an error message {Use SETUP Cartridges}.  I do not have any Setup cartridges.  I went into configuration and disabled the trade supplies, turn off machine and restarted, but I can't get passed this error message. Any help is appreciated.  

 

CS72

Category:
1 person had the same question
1 REPLY 1

‎10-23-2021 06:13 AM

HP Recommended

@CS72, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to setup the printer due to this error. The only way to resolve this issue is to perform an OOB reset on the printer by going to the Support menu.

Since you have already tried the OOB reset and the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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