Setup HP2604sdw

[tennstrike]

Bought from Best Buy. Followed all simple directions. Every time my PC communicated to the printer (wireless) all lighjts blinked and "79" appeared. This is supposedly a firmware issue. After three hours with HP support, I was sent a replacement printer. SAME ISSUE. After three and a half hours with HP support, I was send a SECOND replacement printer. SAME ISSUE. Somehow I got transferred/would up with PC MacWin. HP says they do not funnel you to them, but I had never heard of them and this was obviously not my first time contacting HP.  Anyway, after FOUR hours with them, their crackerjack solution was to connect via USB. I did have a spare able and everything works. PC MacWin called that a "fix" and charged me $199. I am not fixed. I am not happy. I will take this printer back to Best Buy and try and exchange for a decent/working wireless printer. I cannot believe I am the only one with this problem!

[Sneha_01]

Hi @tennstrike,

Welcome to HP Support Community.

Thank you for posting your query, I am really sorry for the inconvenience caused to you. We do not intend to let you down.

May I know do you have any previous case ID ? If yes, Please share in the private message.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support