Setup Incomplete

[hdpnz]

I bought the printer a week ago and have it plugged in via a network cable.  I have 3 computers that need to use the printer.  I have never been able to get the printer installed on my primary work laptop, but did manage to get the printer installed on the other two computers yesterday.  Today when I try use the printer I get the message on the printer saying "Setup Incomplete" and a message about an HP account.  I  uninstalled Print Smart, deleted the printer from the Printers and Devices and setup again, and the install was clean, the printer status reported as being Complete, but now is showing as Incomplete, which at least is consistent.  I have spent all week trying to get this to work.  Please help.

[Dilip_18]

@hdpnz

Welcome to the HP Support Community! I'd like to help!

I see that when you try to use the printer get the message on the printer saying "Setup Incomplete" 

Click here for assistance with the first-time printer setup. Use the HP Smart app on the Win PC to print and scan.

Try the below suggestions:

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[hdpnz]

Thanks for the reply.  I managed to resolve the issue by resetting the printer and then using the Android app to set it up using wifi.  Two of my three computers then connected and installed using the HP Smart app.  It took me another week to finally get the last computer to install the app.  I found a rant blog which had some useful links in it.  Essentially I downloaded the driver and started the install process, but abandoned it once the drivers were extracted.  I then went through the process in Windows to add a printer, and used the "Have disk" option to point to the folder where the driver extracted the files.  HP Smart then was happy that the device was installed.

[Dilip_18]

@hdpnz

Thank you for responding, I appreciate your time and effort.
 
Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.
 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!