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‎11-30-2020 05:25 AM - last edited on ‎11-30-2020 08:27 AM by Retired

HP Recommended
Product: HP Envy 7134
Operating System: iOS

Dear HP Customer Care, I had bought a new "HP ENVY 7134 AiO - with 6 months Instant". While i do the printer setup, the app is preventing me to choose 6 months Instant ink supply in HP Smart app. I request your help here to choose 6 months free ink supply offer. Also, i have not received any cartridge in the box. Look forward for your response. I am unable to reach out to any HP representative except bots. Thanks!

Product Name - HP ENVY 7134 AiO - with 6 months Instant
Number - [Personal Information Removed]
Printer setup in HP Smart App.

Category:
1 REPLY 1

‎12-14-2020 08:24 AM

HP Recommended

@rajasekharlp, Welcome to HP Support Community!

I see that you did not receive ink cartridges in the box, we can continue to set up the printer if you have regular ink or I'd suggest reaching out to HP Support in your region regarding the cartridge shipment. Once you have the ink cartridges, refer to the document HP Printers - Enrolling in HP Instant Ink to complete the instant ink setup.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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