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‎11-01-2024 02:36 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Hello, 

I just purchased a new HP Deskjet 2800e All-In-One Series. 

I was able to install the APP on my mobile device and connect to the new printer,, 

But when I try to set it up on my laptop it says the the setup has failed.

I am trying to set it up on my old laptop which has Windows 7 not Windows 11.. 

will I be able to install the software on this laptop? 

1 REPLY 1

‎11-03-2024 08:10 AM

HP Recommended

Hi @Cala28,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

As per the specifications, I am afraid, Windows 7 may not be compatible. 

 

For printer setup. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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