Signing up to hp+ now won't accept generic cartridges

[Booomer72]

After signing onto hp+ for the purpose of an update and trial, I now come to find that hp now accepts genuine cartridges only. I find this absurd because the cartridges are more costly than the printer. I called hp (support) ,and stated/claimed there was nothing they could do in terms of reversing the hp+. To me, there is always a fix. Now is that just get rid of hp out of my life for good, and warn others? Or should've the hp operator transferred me to a higher lever tech support operator? Any suggestion on how to rectify the problem I have with the hp officer pro 8020e all-in-one? Or is it destined for the bin, because I'm not paying for genuine cartridges.  Thankyou.

[Anand_Andy]

Hi @Booomer72,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Booomer72]

I've seen this response a thousands times. I've solved my issue, I purchased a brother printer. Fantastic printer, easy to install and use. Great software and it takes generic cartridges!!