Since changing from Windows 10 to Windows 11 using new computer I get problems printing

[agbigyin]

1. Sometimes fails to print anything or stops printing half way through job.

2. Regularly get printer spurious error messages but printing actually works ok.

3. Takes a long time to send the print command to printer compare to Windows 10.

[Garp_senchau · Accepted solution]

@agbigyin, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Remove Old Printer

Go to Settings > Bluetooth & devices > Printers & scanners

Click your HP printer > Remove

Download & Install the Correct Driver

Go to:
HP ENVY 5640 e-All-in-One Printer series Software and Driver Downloads | HP® Support

Select Windows 10 (64-bit) if Windows 11 isn’t shown.

Download the “Full Feature Software and Drivers”

Install it and follow the steps.

Make Sure It’s Set as Default

Go to Settings > Printers

Click your HP printer > Set as Default

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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