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HP Recommended
HP ENVY 5640 e-All-in-One Printer
Microsoft Windows 11

1. Sometimes fails to print anything or stops printing half way through job.

2. Regularly get printer spurious error messages but printing actually works ok.

3. Takes a long time to send the print command to printer compare to Windows 10.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@agbigyin, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Remove Old Printer

Go to Settings > Bluetooth & devices > Printers & scanners

Click your HP printer > Remove

 

Download & Install the Correct Driver

Go to:
HP ENVY 5640 e-All-in-One Printer series Software and Driver Downloads | HP® Support

Select Windows 10 (64-bit) if Windows 11 isn’t shown.

Download the “Full Feature Software and Drivers”

Install it and follow the steps.

 

Make Sure It’s Set as Default

Go to Settings > Printers

Click your HP printer > Set as Default

 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@agbigyin, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Remove Old Printer

Go to Settings > Bluetooth & devices > Printers & scanners

Click your HP printer > Remove

 

Download & Install the Correct Driver

Go to:
HP ENVY 5640 e-All-in-One Printer series Software and Driver Downloads | HP® Support

Select Windows 10 (64-bit) if Windows 11 isn’t shown.

Download the “Full Feature Software and Drivers”

Install it and follow the steps.

 

Make Sure It’s Set as Default

Go to Settings > Printers

Click your HP printer > Set as Default

 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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