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HP Envy 6023e

The sleep mode still keeps showing a light. This is of course a waste of energy. Besides that an annoying sight in my office when it's a bit darker. Please update the software to disable the lights when the printer is in sleep mode.

5 REPLIES 5
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@ElectricMud

 

Welcome to the HP Support Community.

 

Sure, I'll check this. Did you try updating the firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Did you try logging into the Printer's web page and try changing the settings?

 

Let us know 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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The firmware is up to date and in the settings of the printer there's no option to disable the light.

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In another issue regarding this question a colleague replied that there is no way to disable the light:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/How-to-switch-the-blue-light-off/td-p/7...

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It seems I'm not the only one who finds this annoying and there are more complaints to be found. Please listen to your customers and solve this!

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Blue-light-constantly-on-EN...

 

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We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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