-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Smart App Requiring Signing In Security Issue

Create an account on the HP Community to personalize your profile and ask a question
04-08-2021 10:22 AM
I have a major security issue with the HP Smart App that is now requiring to sign-in to use the WiFi scanning function. I have clients and myself who have very sensitive documents, and due to strict internal controls, we cannot sign-in to a cloud based app to scan these documents from the HP all-in-one to a computer. Does the HP Smart App have an option not requiring signing in which breaches the very secure internal networks and internal controls? Otherwise, all HP devices will have to be removed and replaced with another manufacturer. Thanks.
04-13-2021 10:48 AM
Welcome to HP Support Community
I would like to help
To assist you better please provide me with the Product Number or the complete Printer Model
You can refer to this Link: https://support.hp.com/in-en/document/c03754824
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
04-23-2021 07:22 AM
You can use the HP Printer Assistant and Scan or print without having to log in
Link: https://support.hp.com/us-en/drivers
KrazyToad
I Am An HP Employee