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Locked

‎02-25-2022 03:42 PM

HP Recommended
Product: HP Officejet 8040 All-in-One Printer
Operating System: Microsoft Windows 11

I can't believe how hard it is to get assistance it is for HP customers - - the HP service is horrible and their online "virtual" support is pretty useless.  After almost one full day of trying to get someone online or on a very hard to find phone number, I was told that I have to pay for assistance to add the HP app to my desktop for my printer.  I was asked by the virtual assistant repeatedly to buy a warranty for a very sturdy and dependable printer that is 7 years old.  The HP person who I finally got on the phone transferred me to a separate company that wanted to charge me for help.  Only after googling other angry HP customer's comments was I able to find a very easy solution.  An HP rep could have spent 30 seconds with me to fix this.  Wow...so frustrating.

 

If the printer breaks I'll just buy a new one.  But given the enormous difficulty of reaching a live person at HP or getting help from them I am pretty sure I won't buy one of their products.

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