Smart Tank 5100

[njrazd]

Okay, printer was working fine until the last Windows 11 update.   I removed the printer, but my bluetooth can't find the printer now.  HP is telling me my printer is offline, but the printer says it's connected to the same Wi-Fi as my laptop.   

[Dragon-Fur]

@njrazd 

Welcome to the HP Community --

The printer does not use Bluetooth as a connection type -- HP Smart (Windows) and the HP App (Mobile) both use Bluetooth as a way to "locate" the printer on your network.  Different animal.

Windows Updates have always had the capacity -- and sometimes the tendency -- to wreak havoc with applications and software installed on your computer.  Shouldn't happen - does sometimes happen.  Printer software is apparently particularly vulnerable.

If you have not done so,

Consider reloading the full driver printer software.

What about HP Smart?

If reinstalling the full driver doesn't help straighten out the HP Smart app, the printer can be removed from the app, the HP Smart can be uninstalled / reinstalled, and -- if needful -- the HP Smart app can even be reset. 

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Printer Software - Full Driver

Reinstall the full driver printer software

Short Version - (Re)Install Printer Software

If this is a re-installation,

• Uninstall the full driver printer software from Programs and Features or Settings > Apps > Installed Apps
• Restart the computer and sign in

Next,

• Scroll down to "Install full driver printer software" 

Details / How-to / Examples 

Check / Apply Windows Updates

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Smart Tank 5100 EasyStart Printer Setup Software - Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

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               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

After the installation of the printer software is complete -

The full driver will be listed in Programs and Features AND in Settings > Apps > Installed Apps (Windows 11)  

Settings_Apps_Installed_Apps_Printer_Software_1

Next,

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HP Containers / Desktop Shortcuts

Next,

• The full driver printer software will have added one or more "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

AND

• The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

NOTE > Model Dependent

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

Next,

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Sample - Printer Assistant / Scan Assistant and other shortcuts / icons

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5100 All-in-One Printer Series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[BeemerBiker]

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The below is all know about your InkJet: 5100.  Hope I am not oversharing!

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two or more bands and all have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 5101.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

5102

1. On the printer's control panel, touch the Setup or Menu icon
2. Touch Tools, or Printer Maintenance > Restore
3. Touch Restore Factory Defaults > Yes or Continue

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 5102 using smarthone
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 5102
Wi-Fi Direct is explained on page 27 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 15 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 5102
Full function software for scanning can be downloaded here: 5102
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 5102

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 5102

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You could also use bing or google to possibly find instructional disassembly videos from other users.

Parts, if any available, can be found here 5101. Use your serial number for more extensive information.
Disassembly is shown in this video: 5102
Printer problems could be cleared by one or more of these HP YouTube videos 5102

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 5102 5100 5101 5107

This printer uses the 2.4ghz band