Smart Tank 7000 won't print amazon return labels

[tompaul123]

I can not print Amazon Labels from my HP PC running Windows 11.  I can't print USPS labels either.  I have to save as a PDF which is inconvenient.  I can print labels from those sites from other devices like my phone using the HP app.  I can print other documents from the PC.  

[Dragon-Fur]

@tompaul123 

Welcome to the HP Community --

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@tompaul123 wrote:

I can not print Amazon Labels from my HP PC running Windows 11. 

I can't print USPS labels either. 

I have to save as a PDF which is inconvenient. 

I can print labels from those sites from other devices like my phone using the HP app. 

I can print other documents from the PC.  

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Presumably, the HP App coding is similar across platforms, though from your description, I'm guessing not-so-much.

If you can print the labels using HP App Mobile, at least there is workable method.

I would guess that whatever you are using to save / print the labels in Windows is not able to translate the content in a way the printer can understand.

There are a couple of things to try -- I would guess though, that you will have to tolerate the printer's vaguries and work around the translation limitations.

-- Suggestions --

• Install the full driver printer software -- this provides the best foundation for the print services.

• Check / Adjust Printer Properties to ensure the HP Driver is selected and Not the IPP / Microsoft drivers.  

• If using Adobe Reader, if the PDF file won't print as expected, print the file as an Image.  

• If the browser you are using will not / cannot translate the content into printer language, create a SNIP of the content from what is displayed on your computer screen, save the content as an Image (.jpg) file, print that file using whatever application you like that can print image files.  

• Snip – available since Vista!

  Microsoft - Open Snipping Tool and take a Screenshot

  Windows 11  / Windows 10

• General Example - HP App - Simple Photo Print - Sized print on Letter sized paper
• 

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