Smart Tank 7602

[Zipcode]

I filled all ink tanks, still shows fill tanks

[zoey7886]

@Zipcode, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Fill Tanks" Message on HP Smart Tank 7602! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Smart Tank 7602 printer continues to display a "Fill Tanks" message even after you have refilled all the ink tanks, follow these steps to resolve the issue:

Ensure Proper Ink Filling:

• Make sure that each ink bottle is properly matched to the corresponding ink tank color.
• Confirm that the ink bottle was correctly placed on the tank nozzle and all the ink was drained without squeezing the bottle.

Check Ink Levels:

• Verify that the ink tanks are indeed full and that there is no misunderstanding with the ink level indicator.

Firmware Update:

• Update the printer firmware directly from the printer control panel.
  • On the Home screen of the printer display, touch Menu.
  • Scroll down, and then touch Tools > Maintenance > Firmware.
  • Select the option to update the firmware.

Power Cycle:

• Try performing a soft or hard power cycle. Turn off the printer, wait for a few seconds, and then power it back on.

Scanning with HP Smart App:

• Use the HP Smart app to attempt a scan and verify if connectivity is affected due to ink status erroneously being reported.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,