• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-06-2025 11:05 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, I received a new Smart Tank 7605 printer today.  Followed instructions for set-up, but can't connect it to our WiFi as I need to register the printer Mac address (which I don't have) with our provider.  Followed instructions for setup and installing Ink and Heads.  The printer is now stuck with the message ' The HP Software is setting up your printer...'.   After waiting 30 minutes I've powered it off, unplugged, waited and tried again, it just comes to that message,  Meanwhile the HP Smart Software can't detect it via bluetooth or other means.  I see others have had similar issues.  As it's just a touch menu, with no options due to this message, there is nothing else I can try.  Please help / advise, I don't want to have to return it, particularly having filled the tanks with ink as per the instructions.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.