Smart app not able to gather printer information on a Iphone 12 nor a Samsung 52

[Willyboyinpr]

I purchased a new HP printer today and i am having a issue with the smart app , does not work on my Iphone 12 nor on my wifes Samsung 52, on both phone the app is unable to gather printer information or says it can not connect to the server , I check the network and all devices are on the same network, and the internet is up and running, I can print with wifi direct print on both phones , the issue is with the "smart" app .  Please can  help !! 

[Dragon-Fur]

@Willyboyinpr 

Welcome to the HP Community.

Wi-Fi Direct is a direct printer connection that uses the printer's onboard wireless radio to connect to your device.

Wi-Fi Direct does not provide an Internet connection and includes other limitations, too.

Reference

Wireless printing center  > Printer Setup > Wi-Fi Direct

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What's next?

If your printer won't connect to your router controlled network,

The issue might be the result of the connection type or connection speed (band / frequency).

For example, not all printers support both 2.4GHz and 5GHz bandwidth.

HP manufactures thousands of printers and dozens of models. 

There is no way for us to guess which model of printer you have.

You can check this type of information on your own.

Understanding what your particular printer can do will help you decide how you set up the printer on your network.

Open the Printer's Home Page

Open Category Product Information

Select Topic Specifications

Open the specification document for your printer

Check the Connectivity section

What else?

Open Category Manuals

Select and Open the User Guide

Read the chapter on "Connect your printer" (exact chapter name varies)

How to Fix... Ideas and References

Considerations - Dual Band Network

SSID_Dual_Band_Example_10

Help...

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

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