Software Download Problem HP Officejet 7310 All-in-One Windows 10

[LittleDiesel]

Tried downloading software from HP online for printer; almost completes download then says it has run into an error and has to uninstall. Tried the method of downloading from HP website and nothing seems to work. I think I need to be able to install an updated driver in order to make the installation software work?

[Betty0610 · Accepted solution]

@LittleDiesel

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LittleDiesel]

Thanks for your reply! Something did work, although I uninstalled and reinstalled the software 4 times. The print and scan doctor didn't work. I had updated my drivers through "Driver Toolkit" and it seemed to work. Anyway, its installed now. I am keeping these instructions for "next time", though. Thanks so much!

[Betty0610]

@LittleDiesel

I'm glad to hear that and you're most welcome. Do get back to us in future for further assistance.

Have a nice day!:)