Software for Hp Envy 5030 not installing

[Plopperke]

Since 1 month I can't install the software for my printer anymore.  It's a HP Envy 5030.

Before it always worked, there wasn't any problem.  But I had to reïnstall my notebook and the printer.

Everything works fine, the installation seems to look fine but the software isn't mentioned in my StartMenu, I can't use any software that is installed because I don't know where it is.

Wireless scanning, no problem.  Wireless printing from our smartphone, no problem.  But wireless printing, no way, it does not work.

I immediately get an error (no code...).

I uninstalled all the software, downloaded it again, installed it again, restarted my notebook, my printer, my router, everything, nothing worked.

Does anybody have any idea what I can try now?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Hi,
Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[Plopperke]

I followed every step perfectly, but no result.  My printer was (I uninstalled it again) connected with our wireless network, everything seemed fine.  I installed the software again and everything seemed fine.  But the software isn't found on my laptop...  If I use Norton PC Doctor, I get the message my printer isn't installed.  I don't understand...

[greenturtle]

Hi @Plopperke 

Are you using the HP FULL featured software?

This resource will show you how to download and install:

Hope that helps!

[Plopperke]

I tried the full package and the basic drivers for several times but it hasn't changed a thing.