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‎06-18-2026 08:32 AM

HP Recommended

I have an 

HP OfficeJet Pro 9125e All-in-One Printer

This printer works on every bit of software I have except the new version Of Affinity by Canva, when I try to print the dialog box says no printer installed. When Affinity by serif was 3 seperate programmes I had no problems.

can anyone help on this

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2026 12:47 PM

HP Recommended

Hello @Ollie2024, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet Pro 9125e. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

1. Clear and Restart the Print Spooler (Windows):

  • Search for Services in the Windows taskbar and open it.
  • Scroll to Print Spooler, right-click, and select Restart.
  • If the service is not running, click Start to enable it.

2. Re-add the Printer:

  • Go to Settings > Bluetooth & devices > Printers & scanners in Windows.
  • Select your HP OfficeJet Pro 9025e printer and click Remove device.
  • Reconnect the printer using the latest full-feature driver from the HP Software and Driver Downloads page.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎06-19-2026 12:47 PM

HP Recommended

Hello @Ollie2024, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet Pro 9125e. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

1. Clear and Restart the Print Spooler (Windows):

  • Search for Services in the Windows taskbar and open it.
  • Scroll to Print Spooler, right-click, and select Restart.
  • If the service is not running, click Start to enable it.

2. Re-add the Printer:

  • Go to Settings > Bluetooth & devices > Printers & scanners in Windows.
  • Select your HP OfficeJet Pro 9025e printer and click Remove device.
  • Reconnect the printer using the latest full-feature driver from the HP Software and Driver Downloads page.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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