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‎05-12-2019 12:32 PM

HP Recommended
Product: photosmart 5510 e
Operating System: Mac OS X 10.11 El Capitan

Printer was offline.  Followed directions and uninstalled.  Now won't let me reinstall.  Said I need updaate software to make it compatable with El Capitan.  How do I get the upgrade.

1 REPLY 1

‎05-13-2019 08:43 AM

HP Recommended

hi @Carol741 , 

 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below:

https://support.hp.com/us-en/document/c01664444

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

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