Solution Center not working after upgrading to windows 10

[ydrose]

I uninstalled Solution Center, ran the SFC Scan and reloaded the Software but this did not work.  Under Accounts I do not have the option to choose "Family & other users", or "Other users" so I was not able to create a new account.

[KrazyToad]

This seems to be an issue with the Windows OS. Are you using Windows 10 or Windows 10S?

[ydrose]

I am on Windows 10.

[KrazyToad]

Please uninstall the HP Solution Center and perform a Reset and then redownload the software

Link: https://support.hp.com/in-en/document/c04742289

[ydrose]

My PC came with Windows 8 and I upgraded to Windows 10, so my question is how will the Reset affect any Apps or other information that did not originally come with the PC?

[ShlomiL]

Hi,

Can you see the HP Digital Imaging Monitor in your System Tray, is this application up and running?

Please follow 'Windows 8 > USB connection > Solution three: Make sure that the HP Digital Imaging Monitor (DIM) is running, also follow Solution four: Make sure that Pml Driver HPZ12 is running':

https://support.hp.com/hr-en/document/c02468684

Although this is for Windows 8, please give it a try as the Windows 10 software is very similar.

Additionally, is the printer connected via USB or wirelessly?

Shlomi

[ydrose]

This is a wireless connection.

[ydrose]

HP Digital Imaging Monitor (DIM)  and the Pml Driver HPZ12 is running'.  When I try to open Solution Center it still will not open to the menu options and still getting the same error.

[ydrose]

I have not heard from anyone since my last response on 10/17.  Do you have further suggestions as how to resolve this issue?

Thanks

[vincent8VP]

I don't think it's all about Win10 itself, maybe it's all about some drivers?.. If nothing would help, I would recommend to change the entire software application. A friend of mine, who is HR manager, has been facing some technical problems with his databases and modules, and that's why he has started using software from these devs ( https://www.lanteria.com/ ), which is called Lanteria, that may help with hundreds of options and triggers, and provides the best experience for the users.