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‎12-02-2023 11:43 PM

HP Recommended

I would print but then the printer could not be found and had to be reset before I could print. Fought it for 6-7 weeks. It turns out that during setup I had overlooked the small dropdown box where you choose the operating system and it had a default of Windows 10. Deleted everything and started setup again and saw the dropdown box - I have Windows 11. 

Knock on wood -  it has been on and I have had NO problems since. I've taken back all those bad things I was thinking about this printer.

Category:
1 REPLY 1

‎12-05-2023 06:33 AM

HP Recommended

Hi @Ken55555,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm glad to hear that you were able to resolve the issue with your HP Envy 6065e printer! It's not uncommon for compatibility issues to cause intermittent connection problems, so identifying the correct operating system during setup was a crucial step.

 

If you encounter any future issues or have questions about your printer or any other technology-related topics, feel free to ask. We are here to help!

 

Take care and have a good day.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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