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‎03-07-2023 03:29 AM - edited ‎03-07-2023 03:44 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

hi

I have an old HP Envy 5030 printer USB connected to my pc w/ w10. Windows system printer management find and recognize my printer, i can print, check printer status and so on. But as HP smart don't find it, I can't use as a scanner. It used to work with the same config but don't know why do not work anymore, i tried to reinstall driver, hp smart but nothing seem to solve... I tried too hp easy start, but it seems to do nothing too …

Any help please ?

 

Solved it by uninstalling all HP software and drivers then using HP easy start to reinstall all but HP smart (option: drivers & software only)

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