Sotware update doesn't work

[Recordingtenor]

When replacing an ink cartridge, I was offered the opportunity to uograde the printer's software. I downloaded the file, but when I ran it, it told me to connect the printer using a USB cable, despite the fact that the printer was already connected and working! It wouldn't allow me to do anything else. I tried disconnecting the printer and re-connecting it, but nothing happened. All I could do was to cancel the update.

[Jeet_singh]

@Recordingtenor,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Let's run HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

If the issue persists, Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation..

Let me know how it goes!

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