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HP Recommended
hp officejet 46230
macOS 10.14 Mojave

I was having an issue with scanning a multi-page document through the ADF (they were showing up blank) so attempted to download the Easy Start/Easy Scan software to my mac. I made it all the way through the downloadng process, until the last screen where its now been stuck (not frozen), & pending  on "Loading" with a continusly spinning progress wheel for about 20m (screen shot below.) The continue button on the bottom right is greyed out/unable to be selected, but the back button is not.

 

What do I do to finish the instiallation and get to scanning my docs?  Thanks in advance!Screen Shot 2018-11-01 at 1.10.58 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Did you already downloaded and installed the HP Essential Software and HP Easy Scan prior to reaching this screen?

 

Assuming you did, try clicking the red X icon to terminate the installation and the printer should already be installed.

 

If your printer is not listed under Printers & Scanners click the plus sign and select the listed printer, you should select your printer model within the Use drop-down menu.

 

From your Applications folder open HP Easy Scan and try scanning.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Did you already downloaded and installed the HP Essential Software and HP Easy Scan prior to reaching this screen?

 

Assuming you did, try clicking the red X icon to terminate the installation and the printer should already be installed.

 

If your printer is not listed under Printers & Scanners click the plus sign and select the listed printer, you should select your printer model within the Use drop-down menu.

 

From your Applications folder open HP Easy Scan and try scanning.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I'm a dodo! haha 

Your sollution worked, thank you for your help! 

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