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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-10-2026 09:45 AM

HP Recommended

I have been through the basic steps in the how to guide to get my HP Laser Jet MFP M140w Printer up and running however when I try and print something I get the error message 'Printer in an error state'.  Can anyone assist please?

 

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1 REPLY 1

‎11-10-2026 10:02 AM

HP Recommended

Hello, you can follow these steps to assist with the challenge:

 

1. Cancel any pending print jobs in your computer's print queue.

 

2. If certain print jobs are running in the background, press Win + R, type services.msc and press ENTER. Locate Print Spooler, right-click it, and choose Restart (you can also set its startup type to Automatic.

 

3. You can also do a Hard Reset by unplugging all cables after turning off the printer, then wait for 30 to 60 seconds before switching it on again.

 

4. Ensure that your computer and printer are connected to the same Wi-Fi connection.

 

5. Update or Reinstall the printer driver.

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