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‎04-26-2026 09:00 AM

HP Recommended

Every so often when I print anything on this printer, which is no longer under warranty and is running on a Windows system that is itself post-support, a dialog box appears asking to install a firmware update, the exact date of which is unknown to me. If I decline the update, it will just appear again the next time I print, again and again and again. If I accept the update, it will end in an error: "Unable to create folder to extract Webpack," originating from a copy of the compression program 7-Zip apparently within the installation program.
Given the printer is no longer under warranty, is there a way to turn off this automatic update, either within HP SMART or elsewhere? Thank you.

1 REPLY 1

‎04-27-2026 01:30 PM

HP Recommended

Hello @RDFrable, Welcome to the HP Support Community.
 

Thank you for reaching out regarding your query about the HP Printer.
 

We understand your requirement to disable the firmware auto-update option and appreciate you bringing this to our attention. To assist you with this, we kindly request that you follow the steps outlined in the link below, which should help resolve the issue.

HP LaserJet Printers and Multifunction Devices - How to Disable Remote Firmware Upgrades | HP® Suppo...

 

Take care and have an amazing day!

 

Regards,

Salman

 

I'm an HP Employee.


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