Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-05-2023 10:54 PM

HP Recommended
Product: HP LaserJet Enterprise MFP M527f
Operating System: Microsoft Windows 10 (64-bit)

Hello
I have a printer hp mfp m527. This device worked well with firmware 3. My device crashed once. I turned the machine on and off but it always froze after the progress bar showed "check disk: 100%" (I think at stage 6/8 or 7/8). And the rising process stopped.
I turned the device on and off many times. I even removed the power cable. But the problem was exactly the same. I tried to install the firmware from pre-boot but again the device froze at the same stage.
This time I tried to install the firmware version 4. The installation was completed successfully, but the scanner and copiy and ... are not working and keep giving error 30.01.41.

So much so that the device stops working and has to be turned off and on twice.
please guide me.

Thank you in advance

2 REPLIES 2

‎08-05-2023 11:55 PM

HP Recommended

Odd, the trouble shooting manual states that this error is directly related to a 220V based machine being plugged into a 110V outlet. However if you were previously using it on the same outlet that seems unlikley unless you have unreliable power. Further if you have confirmed that the power is correct, then the manual states that you should replace the ADF assembly:

ADF Whole Unit Enterprise  B5L47-67908  (for standard non-flow units)

ADF Whole Unit Workflow B5L47-67909  (for work flow units)

 

Easiest way to tell workflow from a standard unit is the presence of a pull out keyboard on the device.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎08-06-2023 01:33 AM

HP Recommended

The location of the power outlet or the way to connect to the electricity has not changed.
Of course, the device was already active with firmware version 3. This error is displayed in firmware version 4.
But more important than this is how to solve the "check disk" step error. The error displayed by installing firmware version 3. In fact, this is the same error that caused me to reinstall the firmware. Most of my focus is on solving this problem.
As I said before, after about step 6/8 when it says "check disk: 100%", the operation stops and the progress bar that was moving before it stops.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.