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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Stuck in queue after printing "Sent to printer"

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02-08-2021 08:16 AM
Since last year, every print job sent to the printer gets "Stuck in queue after printing "Sent to printer", then after it prints, up to half an hour later, the message changes to Error - Sent to printer and never goes away.
I have:
- turned everything off and restarted
- reinstalled the original driver
- ran HP Doctor
- and restarted the print spooler (in fact, the only I can print a second job is to delete the 'sent to printer' document
BTW, everything prints fine from the hard wired connected printer. This crap storm is consistent on all three laptops..
So, since something happened to many HP users what is the solution - buy a new CANNON OR EPSON printer?????
Solved! Go to Solution.
Accepted Solutions
02-11-2021 06:39 AM - edited 02-11-2021 06:39 AM
Welcome to HP Support Community
I would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe and follow the onscreen instructions
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-11-2021 06:39 AM - edited 02-11-2021 06:39 AM
Welcome to HP Support Community
I would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe and follow the onscreen instructions
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-23-2021 05:16 PM
I have an HP laptop, an ASUS laptop, and a Dell Desktop connected to an HP Printer via USB, and of course WiFi is set up with the correct TCIP Port.
The Desktop can print via USB and/or Wifi (when USB is disconnected).
The ASUS laptop can print via Wifi to the printer.
My iPad can even print via Wifi to the printer.
But I cannot get my HP laptop to print to an HP printer, and this seems to be a recent issue. I saw that there was an update in November 2020. Is it possible there is still a bug?
I have removed and restarted, checked that the drivers are current, checked TCIB port per instructions on this issue, removed files (per instructions on this issue) and rebooted. NOTHING has worked.
Ready for this? I can go into the HPSmart app (which says it's connected and can find no errors) and I can actually print out the Print Quality Diagnostic Page and the Alignment test page, but I cannot print from Word or Adobe! What's going on?
02-24-2021 06:34 AM
Have you tried the steps suggested to @Tfwg to uninstall the printer driver from root level before downloading the full feature software?
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe and follow the onscreen instructions
KrazyToad
I Am An HP Employee
02-24-2021 12:43 PM - edited 02-24-2021 12:55 PM
I guess I put this request in the wrong thread. I have an HP 6970 All-in One printer. Should I move this or can the HP person who responded send me the correct HP download?
No need to reply. I found the download I needed and was able to repeat the steps, and it worked. Thank you!
02-24-2021 12:52 PM
This worked.
Although I put this in the wrong thread, I found that I had already downloaded the 6970 files I needed and this in combination with the removal of the drivers via printui.exe /s worked (even though I thought I had tried this already), this time it worked. Thank you!