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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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‎07-09-2019 06:26 AM - last edited on ‎07-11-2019 09:16 AM by Retired

HP Recommended
Operating System: Unknown

Thanks for the suggestion Raj, but this does not work on my Color Laser Jet Pro MFP M277dw which is hooked up to a Mac.

 

When I select the Service option there is NO Restore Defaults option or OK button – just a screen to fill in the password that I do not know anymore.

 

Any other suggestions to rest the password?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2019 09:33 AM

HP Recommended

@pixxxie, Welcome to the HP Support Community!

 

Resetting the printer to its factory settings may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-11-2019 09:33 AM

HP Recommended

@pixxxie, Welcome to the HP Support Community!

 

Resetting the printer to its factory settings may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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