System was hacked and my account was taken over and no longer shows my product

[JaymieB]

I was recently a victim of a hack attack. They took over everything and reset all my accounts, including my printer accounts. I am attempting to get my printer back online, but it cannot find my device. My account (reset password, etc.) shows I do not own a printer. I need assistance.

[Nal_NR]

Hi @JaymieB,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with your account.

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, update the drivers and firmware. Click here

Also, go through the printer setup and see how it goes. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!