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Locked

‎01-15-2025 05:40 PM - last edited on ‎01-15-2025 05:45 PM by Retired

HP Recommended

The new printer has a serial number that is unrecognizable by the system.  I am relegated to this community support option to resolve the recognition problem when I need a real person to talk to.  Anyone else have a serial recognition problem?  How did you get customer support for your problem?

2 REPLIES 2

‎01-15-2025 05:59 PM

HP Recommended

I have escalated your post to the moderators in the hopes they can escalate your post and find a solution for this.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-15-2025 07:06 PM

HP Recommended

Hi @KL322 

There are options to contact HP Support:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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