Tango X

[BernieOrange]

I have recently moved from the HK to UK with my HP Tango X printer. I bought HP 303 ink which is suitable for Tango X but it said I can’t use this ink. I found online and in other forums that my printer has to change the region code to use Europe edition ink. Can anyone help me to change the region code so that my newly bought Tango X can be used? Thank you very much!

[Raj_05]

Hi @BernieOrange,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

Do keep me posted.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[BernieOrange]

Hi Alden4

Thank you for your reply.

My TangoX is connected with the Mac with WiFi.

I’ve 303 cartridges which are used in the UK.

I’ve installed the HP Smart App as well. 
Please instruct for the next steps. Thank you. 

[Raj_05]

Hi @BernieOrange,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[BernieOrange]

HI Alden,

Can you show me how to reset the region of the printer?