• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-22-2023 01:11 PM

HP Recommended

I was having issues with my HP printer not connecting to my HP computer. I went to the HP website and there was a Chat option that I initiated. In chatting with that individual they said they could connect me with a tech-support person and ask for my phone number. And then got a phone call from someone indicating they were from HP tech-support and that they would assist me with my connection problem. They connected remotely and indicated I had a Trojan virus and offered to assist in getting rid of it. At that point, I was uncomfortable with this person accessing my computer (although, technically they already had access) and indicated that I would take care of the virus myself. They requested I close the session on my computer and then hung up the phone. Although I initiated this contact, I am very uneasy about this person having had access to my computer at all. Does this sound phishy to anyone else or am I being paranoid?

Category:
1 person had the same question
1 REPLY 1

‎08-26-2023 11:33 PM

HP Recommended

Hi @dsnoyes,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.