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‎08-22-2023 01:11 PM

HP Recommended

I was having issues with my HP printer not connecting to my HP computer. I went to the HP website and there was a Chat option that I initiated. In chatting with that individual they said they could connect me with a tech-support person and ask for my phone number. And then got a phone call from someone indicating they were from HP tech-support and that they would assist me with my connection problem. They connected remotely and indicated I had a Trojan virus and offered to assist in getting rid of it. At that point, I was uncomfortable with this person accessing my computer (although, technically they already had access) and indicated that I would take care of the virus myself. They requested I close the session on my computer and then hung up the phone. Although I initiated this contact, I am very uneasy about this person having had access to my computer at all. Does this sound phishy to anyone else or am I being paranoid?

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1 person had the same question
1 REPLY 1

‎08-26-2023 11:33 PM

HP Recommended

Hi @dsnoyes,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
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