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‎09-30-2026 04:40 AM - last edited on ‎09-30-2026 10:39 AM by Moderator

HP Recommended

Dear HP Support Team,

I am writing to log a service request for our newly purchased HP printer, which is facing technical issues. Below are the details of the device as per our product records:

- Printer Model: HP Color LaserJet Pro MFP 4303dw Printer
- Serial Number: Edited
- Product Number: 5HH65A

We purchased this unit one week ago, but we are encountering the following problems:
1. The printer is not detecting/recognizing USB connection.
2. The printer is not picking paper from the main paper tray. It only accepts paper fed through the manual bypass tray.

Since this device is under active warranty, kindly arrange for an engineer visit at the earliest to resolve these issues.

Office Address & Contact Information:
Edited

Category:
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1 REPLY 1

‎10-01-2026 12:42 AM

HP Recommended

Thanks for posting, but this is a user to user support forum and no one here can generate such a request. Either contact your place of purchase or go to support.hp.com and follow the steps to request support.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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