Test page failed to print. Would you like to view the print troubleshooter for assistance? The syste

[vijay1996]

Test page failed to print. Would you like to view the print troubleshooter for assistance?
The system does not support the command requested.

[Raj_05]

Hi @vijay1996,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with your HP LaserJet Pro MFP M126nw printer, and the test page failed to print. The error message "The system does not support the command requested" suggests that there might be a compatibility or configuration issue.

Here are some steps you can take to troubleshoot the problem.

1. Check Printer Connection:

   • Ensure that your printer is properly connected to your computer. If you are using a USB connection, make sure the USB cable is securely plugged in. If it's a network printer, check the network connection.

2. Printer Status:

   • Make sure that your printer is turned on and has enough paper and toner/ink.

3. Printer Queue:

   • Check the print queue on your computer. There might be a pending print job that is causing the issue. Clear any stuck print jobs.

4. Printer Driver:

   • Ensure that you have the latest printer driver installed. You can download the latest driver from the HP official website.

5. Compatibility:

   • Confirm that your operating system is compatible with the printer. Check the printer specifications to see if it supports your OS version.

6. Firewall/Antivirus:

   • Sometimes, firewall or antivirus settings can interfere with printing. Temporarily disable your firewall or antivirus and see if the issue persists.

7. Printer Software:

   • Install the full software package that comes with the printer. This package includes not only the driver but also additional software that might be necessary for proper functionality.

8. Printer Troubleshooter:

   • If your operating system has a built-in printer troubleshooter, use it to identify and fix common printing problems.

9. Reinstall Printer:

   • Remove the printer from your computer and reinstall it. Sometimes, a fresh installation can resolve issues.

10. Check for Updates: Ensure that your operating system is up to date, and check for any firmware updates for your printer on the HP support website.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support