The HP Printer Assistant opens in a small window. When I expand it, the font is too small to read.

[LesLV]

When I click on the HP Office Jet 4650 icon on my computer's desktop, a small window opens that says "Processing." The rest of the window is not visible. When I expand the window, it says "retrieving information from the device." Eventually a new window opens labeled "HPDB41EC (HP OfficeJet 4650 Series): HP Printer Assistant".

The window fills about 1/6 of the screen. When it is expanded to full size, the fonts are too small to read. I have tried all the suggestions including Windows Program Compatability option. Nothing fixes the problem

[Dragon-Fur]

@LesLV

Sounds like the printer software is corrupted or something similar.  Sometimes (certainly not always) Windows 10 Updates cause printer (or other) software to do odd things.  Sometimes the software develops a problem on its own due to a lost instruction, a broken link (something moves, disappears, changes).  Lots of weird things can happen to software.

If the problem is centered on some aspect of the printing software, removing said software and reinstalling it can usually help.

The following document addresses a slightly different problem - the repair steps are the same.

HP Printer Assistant Opens the 'Printer Setup & Software' Window

Reminder

After you uninstall the printer software from the computer, Restart the computer and log in.

Your printer software:

HP OfficeJet 4650 series Full Feature Software and Drivers

Reminder

After you install the printer software, Restart the computer and log in.

Printer Firmware Update:

HP OfficeJet 4650 All-in-One Printer series Firmware Update

Reminder

If you install the Firmware Update,

After the Update is applied,  

Restart the computer and log in.

NOTE

In general, the Firmware is updated after the Full Feature Software is installed considered functional (works as expected).

Reference and Resources - Places to find information, documents, and help for your printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 4650 All-in-One Printer series

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[LesLV]

Thanks for your response. I removed the software, downloaded and reinstalled the software . Unfortunately the problem was not resolved. The latest printer firmware update is also installed. Do you have another suggestions?

[Dragon-Fur]

@LesLV

You are welcome.

Check / Adjust the Default Printer

If your printer is on the network:

Control Panel > icon view > Devices and Printers 

Right-Click on your printer > 

Set as Default  Printer =  HP Officejet 4650 (Network)

Try opening the Printer Assistant directly from the executable:

Open File Explorer

Navigate to C:\Program Files\HP\HP OfficeJet 4650\Bin

Double-Click on HP Officejet 4650.exe  (wording may vary slightly)

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[LesLV]

The printer is currently the default. I tried the second suggestion, opening  HP Officejet 4650.exe. There was no difference in the window's display.

I then copied the HPScan.exe to the desktop as a shortcut. When i click on the shortcut, the HP Scan opens correctly. At least I can now easily access the scanner controls.

Thanks for pointing me in a direction that solved some of the problem.

[Dragon-Fur]

@LesLV

You are welcome.

I don't know what's wrong with that stubborn software...

It is acting like the html container is corrupted.  The html Portal is the "holder" in which the Printer Assistant is presented on the Desktop (on the screen).

IF corruption to the container were the issue, I would think it would be cleared when the printer software is removed > restart > log in.  Subsequent clean installation of the printer software would ordinarily replace all the components, including that "container" in which the Printer Assistant program runs.

Generally Windows can provide the necessary font structure.  Have you "added" fonts, or are you using other than the TrueType fonts that come standard in Windows 10?

Will think on it...

@ShlomiL - What am I missing?  Printer Assistant Portal container program is perhaps not functioning properly.  Presentation of the Printer Assistant is stuck (on processing), tiny font, wrong-size, incorrect.  Rats.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[ShlomiL]

Hi,

I would rather suspect it is related with your display settings and not with a corrupt software, the screen resolution vs. the display scaling setting for your computer.

Right-click the Desktop background and select Display Settings.

What is the Screen resolution and what is the scaling percent listed for your computer?

[Dragon-Fur]

@ShlomiL

Hmm.. Good catch.  When the Display is set to standard magnification (100%) and to the highest resolution available on the device, the display parameters are (should be) interpreted correctly by the various "shells" that display software (GUID). 

Thanks!

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[LesLV]

I have not added any fonts.

[LesLV]

Sorry for the delay in responding.

Scaling: 300% (recommended)

Resolution: 3840x2160 (recommended)