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‎10-28-2018 01:19 PM - edited ‎10-28-2018 01:19 PM

HP Recommended
Product: HP ENVY Laptop 13" and HP OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

When I click on the HP Office Jet 4650 icon on my computer's desktop, a small window opens that says "Processing." The rest of the window is not visible. When I expand the window, it says "retrieving information from the device." Eventually a new window opens labeled "HPDB41EC (HP OfficeJet 4650 Series): HP Printer Assistant".

 

The window fills about 1/6 of the screen. When it is expanded to full size, the fonts are too small to read. I have tried all the suggestions including Windows Program Compatability option. Nothing fixes the problem

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