The HP Software is setting up your printer stuck on screen

[Hope114]

The HP Software is setting up your printer stuck on screen.

Set up completed 

Turn Off and Unplug: Turn off the printer and unplug it from the power source. Wait for about 60 seconds before plugging it back in and restarting the printer. Check Connections: Ensure all cables are securely connected. If using a USB connection, try a different USB port on the computer. If using WiFi, ensure the network is stable and the printer is within range. Update Firmware: Go to the HP support website and check if there is a firmware update available for your printer model. If you can access another device, download the firmware update and follow the instructions to update your printer's firmware. Reinstall Software: On your computer, uninstall the HP software. Go to the HP Software and Driver Downloads page and download the latest version of the printer software. Reinstall the software and follow the setup instructions. Printer Reset: To perform a hard reset, turn off the printer, unplug the power cord, then press and hold the power button for 30 seconds. Reconnect the power cord, turn on the printer, and try setting it up again.

Completed all these steps and no solutions found. 

[Jerry_57]

Hi @Hope114,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that you are facing a software setup for your printer. You can follow these troubleshooting steps to resolve the issue:
 

Turn Off and Unplug:
 

• Turn off the printer using the power button.
• Unplug the printer from the power source.
• Wait for about 60 seconds before plugging it back in.
• Restart the printer.

Check Connections:
 

• Ensure that all cables are securely connected.
• If you are using a USB connection, try using a different USB port on your computer.
• For WiFi connections, ensure that the network is stable and the printer is within range of the wireless router.

Restart the Computer:
 

• Restart your computer to refresh the system settings.

Update Software:
 

• Make sure you have the latest HP printer software and drivers installed. You can download updates from the HP support website https://support.hp.com/us-en.

Re-run HP Setup:
 

• After ensuring that the connections are secure and the printer is turned on, try running the printer setup process again.

Check for Error Messages:
 

• Look for any on-screen instructions or error messages on the printer display or on your computer screen, and follow any recommended steps.
  
  
  
  I hope this helps.

 Take care and have an amazing day!
 

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Jerry_57

HP Support