The HP Windows printer application won' start

[So897987]

When I doubleclick the "HP OfficeJet 8010 series" icon on desktop, or select it from Windows search menu, I see shortly an hourglass, I can see the exe running shortly in the Process Manager, but it all disappears quickly and that was that. No errors, just won't start. It doesn't even get to the known "fetching data from the device" popup, nothing is visible.

I tried reinstalling, rebooting, nothing. It happens exactly the same on two computers. 

The partner application "HP OfficeJet 8010 series-HP scan" works fine though. Also the "Scan and Print Doctor" works fine (and finds no ill). Just the printer application won't start.

[Betty0610 · Accepted solution]

@So897987

Welcome to the HP Support Community.

Try and install the HP Smart App to see if that works: https://support.hp.com/in-en/document/c04675142

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[So897987]

The only difference from what I already tried was your point 7: "printui.exe /s" and indeed, it started afterwards.

[Kumar0307]

@So897987

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!