The Home Screen panel has froze on my printer control panel

[Shazzar1]

I was using my printer and the paper got jammed , since then the Home Screen menu on the printer ( printer control panel) has frozen so won’t do anything. Turned on and off several times and still not changed 🤷‍♀️🤷‍♀️ can’t do a diagnosis as won’t connect to wi fi 

[A_Gayathri]

Hi @Shazzar1,

Welcome to the HP Support Community

I understand you are facing an issue with your The Home Screen panel has a frozen printer control panel. HP ENVY Photo 7130 All-In-One Printer  Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Shazzar1]

hi gaya1239

thanks for you reply, but this won’t work as the my printer envy photo 7130 has froze. You cannot turn it off using the button and the screen has froze. You can disconnect it and then reconnect it to the mains but the screen is the same. I have ordered a new one and this one will go to the tip.

[A_Gayathri]

@Shazzar1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!