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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jrosto
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Solved!

The Network Installation Hangs on the 'Checking Network Environment' Screen

HP Recommended
HP Envy 6055
Microsoft Windows 10 (64-bit)

My new HP Envy 6055 gets hung up on "Sending Network Information..." during setup.  I have been attempting to set up this new printer for several days now.  

 

I have done everything in this troubleshooting guide 3 times. https://support.hp.com/us-en/document/c03806987

 

The printer does show up as connected on my WiFi network.

 

What is the next thing I should try?

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jrosto
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Bumping this back to the top. Hopefully I can get this resolved without returning the printer. 

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jrosto
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I ended up replacing the Spectrum WiFi Modem and the printer set right up with no further issues.

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RileyBob
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I don't know why that would be an issue since my other computer is connected to same printer through same  router but, I will check it out.

Thanks

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