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‎11-23-2020 04:35 PM

HP Recommended
Product: HP Envy 6055
Operating System: Microsoft Windows 10 (64-bit)

My new HP Envy 6055 gets hung up on "Sending Network Information..." during setup.  I have been attempting to set up this new printer for several days now.  

 

I have done everything in this troubleshooting guide 3 times. https://support.hp.com/us-en/document/c03806987

 

The printer does show up as connected on my WiFi network.

 

What is the next thing I should try?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2020 04:41 PM

HP Recommended

I ended up replacing the Spectrum WiFi Modem and the printer set right up with no further issues.

View solution in original post

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3 REPLIES 3

‎11-24-2020 02:20 PM

HP Recommended

Bumping this back to the top. Hopefully I can get this resolved without returning the printer. 

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‎12-02-2020 04:41 PM

HP Recommended

I ended up replacing the Spectrum WiFi Modem and the printer set right up with no further issues.

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‎12-02-2020 04:45 PM

HP Recommended

I don't know why that would be an issue since my other computer is connected to same printer through same  router but, I will check it out.

Thanks

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