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‎03-01-2018 11:00 AM - edited ‎03-01-2018 11:02 AM

HP Recommended
Product: Officejet 4636
Operating System: Microsoft Windows 10 (64-bit)

error.pngHey,

 

So when I try to install the printer's software in my computer it says that the printer was unable to be installed over the network.

I can access it from the web page and I've tried a couple of HP "problem solving" softwares but nothing changed.

Can anyone help me??

 

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2018 11:23 AM

HP Recommended

I will try and help.Did you give printer and print permissions on the network.Under control panel,network and sharing make sure that you allowed file and Printer sharing.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

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4 REPLIES 4

‎03-01-2018 11:23 AM

HP Recommended

I will try and help.Did you give printer and print permissions on the network.Under control panel,network and sharing make sure that you allowed file and Printer sharing.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎03-01-2018 02:13 PM

HP Recommended

Thank you so much! It did work for me!

Was this reply helpful? Yes No

‎04-10-2018 10:14 AM

HP Recommended

I have the same issue Unable to install over the network.  Checked Permissions and sharing are set to on. Any suggestions?  I can see the printer in the app tells me the IP address but in Printers it says Driver unavailable.

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‎10-07-2018 02:07 AM

HP Recommended

That did not workfor me - all that is set correct (as you stated to do).  I have a HP OfficeJet 5745.  I had the HP assistant on my last computer, which crashed, and it worked great. I now have a new computer and window 10.  I downloaded the 'new' assistant and it just states that the device was unable to be installed over the network.  I can print from computer to the printer, but this assistant appears not to be able to install... something.  What could be causing this?  Thanks for any help you can provide.

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