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Locked

‎07-14-2023 04:12 PM

HP Recommended
Product: DeskJet 4100 Series

I uninstalled HP Smart as I was all of a sudden unable to scan from my iphone.  I have 2 HP accounts.  When attempting to add using HP Support Asst I see the printer in the list but error message states:

The Serial Number has already been registered with a different HP account.

Category:
6 people had the same question
1 REPLY 1

‎07-16-2023 08:22 AM

HP Recommended

Hi @APT6 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity/scanning issues with HP Printer.

 

I suggest you install the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps to install HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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