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Message 1 of 2
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Flag Post

The Uk power cable does not stay in its socket.

HP Recommended
HP OfficeJet Pro 9015

The Uk power cable on my brand new printer does not stay in its socket.

 

When I rang the UK helpline I was told that they can't supply a replacement to France. France is unlikely to be able to supply a UK cable. 

 

At the moment, I've taped it in place with Mefix, so that I can get the Christmas stuff printed, but I need a new power cable! I chose a UK supplier as I wanted a fused plug because  French plugs don't carry a fuse and don't offer enough protection.

 

I don't see why I should buy a replacement cable for a new printer.

 

Help, anyone, please???

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BarneyPL

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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