The feature has been locked by the person who set up the printer.

[Scotope]

Hi all,  HP Office 6962 was working fine up until we upgraded some of our network hardware, and also picked up a WiFi 6 Mesh Router, ever since, the blue wireless light has been blinking on the printer.

I have tried manually unplugging both the router, and printer, and plugged printer in first, than the Router this time, and any type of changes I try to make or do anything it says that message  That the Printer h as been locked by the Person who set up the Printer.

Anyway, this has been a problem that has plagued us for over 2 months.  I have searched all over the Internet for a fix or something, and this is where I am left off.

So, I am really hoping by reaching out to HP that I will get an answer soon.   Thank you so much for your time and taking the time to read this.

[Repairatrooper]

You may be able to get the printer to the initial wireless setup mode without the password. Instructions in this Knowledge Base article https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Wi-Fi-connection-is-lost-after-router-or-netwo...

If not you will likely need to perform a factory reset.

[Scotope]

Hi.  Thank you very much for your response and posting those articles.  Unfortunately I still cannot Reset Network Settings as it says they were locked by the person who first setup the printer.

This is very annoying.  If anyone has a fix for this, please please speak up. Thank you very much!

[Scotope]

Hello again.

I am still having the same issues and I am wondering if somebody from HP can come out and talk about this issue, and  if there is a fix for it.   I can't really afford getting a new printer right now, and the printer I have is not that old and still prints fine,

I don't know why, but whenever you change your Router, I don't know if it is specific to the WiFi 6 Mesh Routers?

Or if there is anyway to perform a factory reset because this is driving me completely insane trying to fix this issue.