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‎11-12-2018 01:56 AM

HP Recommended
Product: HP envy 4520
Operating System: macOS 10.14 Mojave

My HP Envy 4520 seemed to stop working when I upgraded to Mojave 10.14 on my Mac.

When I tried to set-up the printer again I get "The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file" as an error.

Please advise.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2018 07:19 AM

HP Recommended

What is the size of the downloaded file?

 

Have you tried downloading it from another browser as well?

 

From seeing the file size as HP_Easy_Start.app.zip.download, it likely occurs due to a download issue and the download does not complete successfully.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎11-12-2018 07:09 AM

HP Recommended

Hi,
Download it again from Safari using below link, then try launching the file
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

May you see any difference?

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-12-2018 07:14 AM

HP Recommended

Hi

I am afraid that I get the same error message as before.

 

Was this reply helpful? Yes No

‎11-12-2018 07:19 AM

HP Recommended

What is the size of the downloaded file?

 

Have you tried downloading it from another browser as well?

 

From seeing the file size as HP_Easy_Start.app.zip.download, it likely occurs due to a download issue and the download does not complete successfully.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-12-2018 07:50 AM

HP Recommended

Hi

Mmm. Yes, thanks. I manged to download HP Easy Start using the Firefox browser. [I was using Safari beforehand and I was getting that error message].

Hopefully I will be able to set it up now.

Thanks again

 

 

Was this reply helpful? Yes No
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