The printer could not connect to Web services

[peanut32]

your link has too much sub categories, my problem is my printer says my cartridge can't be used until I sign up for HP instant ink which is a monthly subscription, can I not print stuff without this HP instant ink? Can you help me with this?

[Irfan_06]

Hi @peanut32,

Yes, you can print without enrolling your printer in insant ink service.

- Remove the ink cartridges out and share the image of the ink cartridges to isolate the issue. 

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[peanut32]

I can remove the coloured one but the black one is stuck in the corner so I don't know how to remove it.

The last time it worked properly was like couple months ago and we didn't make any changes to it AFAIK

[Irfan_06]

Hi @peanut32,

I see that the ink cartridges installed on your printer are instant ink cartridges.

Those cartridges work only when the printer is enrolled and active on instant ink service.

Are you enrolled and active on the instant ink service?

Take care and have a great day ahead!

Irwin6

HP Support

[peanut32]

Yes my dad is enrolled and active on ink service, currently on the 5 euro per month plan i think. the printer says cartridge can't be used until the printer is enrolled in HP instant ink. what to do from here?

[Irfan_06]

Hi @peanut32,

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[peanut32]

hello, I don't see the private message icon on the top right. when I click on the link you provided I get this access denied page, can you grant me access? Also can you tell me what sort of info you would want so I can ask them from my dad, of course I won't share those info here but just so I know what info am I looking for. Thanks

[Irfan_06]

Hi @peanut32,

Private message is enabled for your account now.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Irfan_06]

Hi @peanut32,

Thank you for sharing the above information.

Please follow the steps below to uninstall and reinstall the printer software.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[peanut32]

I'll try this tomorrow or Tuesday and I'll keep you  posted, thanks